For the IESS conferences, Service Science can be reduced neither to one discipline (IT, marketing, management for instance) nor to an improvement of a particular discipline. Instead, Service Science designates a real science, whose knowledge enables transdisciplinary services which are compulsory for the progression of the Society, viable, resilient, sustainable, inclusive, contributory, and responsible. Thus, the special topic of this conference

The IESS 2.4 edition has a special theme Service Science to promote intelligence augmentation.

This topic is to enlighten the potential actions to enhance human intelligence that can be achieved through Service Science, which offers a great opportunity :
• to continue to deepen the previous topics of the last IESS 2.2 and IESS 2.3 conference: Service Innovation Roadmaps and Responsible Entities Learning, Service Science to ground Sustainable Development Goals
• and to discover sustainable ways of setting up resilient and sustainable ecosystems by means of trans-disciplinary, trans-institutional and transnational services system.

Research topics

Contributions are solicited on topics related to one or several topics of the following list, but not limited to them.

Contributions should be grounded in one or several contexts, and be open to multi-disciplinary approaches.

  • Open Topics for Exploration in Service Science
    • Design Science Research in Services   
    • Business transformation/expansion through Service Science
    • Sustainability and Resilience in services
    • Governance of service systems
    • Governance by means of services
    • Multi-disciplinary and multi-organizational services
    • Emerging Science Research in Services
  • Service Design and Innovation:
    • Bringing service design and design thinking into innovation processes
    • Integrating service design and technology approaches to service innovation
    • Service design and innovation in technology-enabled services
    • Service design and innovation in complex value networks and ecosystems
    • Embedding service design and innovation in the creation of new product systems
    • Involving customers and other actors in service design and innovation
    • Research in service design and innovation
  • Service Business Models:
    • Innovation of new service business models driven by ICT
    • Data/Service-driven Business Model Innovation
    • Organizational transformation triggered by service innovation
    • Methods and tools for business model innovation
    • Socio-economic changes triggered by services
    • Design of digital services and digital service systems
  • Digitalization of Services:
    • Application of machine learning and AI to address service challenges
    • Social media analytics for service business and service systems
    • Data/Service-driven methods to manage and measure customer experience in services
    • Big data technology to improve well-being through transformative service
    • Advanced analytics in smart service systems
    • Design and development of Smart Service platforms and processes
    • Services for flexible and scalable data management and integration
    • Real-time data integration and processing as services
    • Responsible Semantic web technologies for Smart Services
    • Marketplaces for offering Smart Services
    • Services for sensor data processing and integration
    • Self-organizing and autonomous systems as services
  • Smart Citizens for Smart Cities: approach, attitude, awareness, sensitiveness, engagement, participation
    • Smart Cities and Services
    • Smart Technologies for public services
    • Smart Citizens
    • Service Digitalization
    • Smart Society
    • Smart Healthcare
    • Human-Machine interactions
    • People’s active participation (engagement, empowerment)
    • Value co-creation in Smart Cities