Intention
For the IESS conferences, Service Science can be reduced neither to one discipline (IT, marketing, management for instance) nor to an improvement of a particular discipline. Instead, Service Science designates a real science, whose knowledge enables transdisciplinary and multidisciplinary services which are compulsory for the progression of the Society, viable, resilient, sustainable, inclusive, contributory, and responsible. Thus, the special topic of this conference concerns a responsible, aware, and conscientious vision of service science starting from service systems design.
The IESS 2.5 edition has a special theme ‘Towards Socially Conscious Service Systems Design’, service science to promote responsible and socially conscious environments. This topic aims to enlighten the potential actions of Service Science adopting design perspectives and actions able to respect human rights and community values by offering a great opportunity:
- to discover sustainable and responsible ways of setting up resilient and endurable ecosystems using trans-disciplinary, trans-institutional, and transnational services systems.
- to continue to deepen the previous topics of the last IESS 2.2, IESS 2.3 and IESS 2.4 conference: Service Innovation Roadmaps and Responsible Entities Learning, Service Science to Ground Sustainable Development Goals, Service Science to promote intelligence augmentation.
Research topics
Contributions are solicited on topics related to one or several topics of the following list, but not limited to them.
Contributions should be grounded in one or several contexts and be open to multidisciplinary approaches.
- Open Topics for Exploration in Service Science
- Design Science Research in Services
- Business transformation/expansion through Service Science
- Sustainability and Resilience in services
- Governance of service systems
- Governance using services
- Multi-disciplinary and multi-organizational services
- Emerging Science Research in Services
- Sustainable and inclusive services
- Service Design and Innovation:
- Bringing service design and design thinking into innovation processes
- Integrating service design and technology and responsible approaches to service innovation
- Service design and innovation in technology-enabled responsible services
- Service design and innovation in complex value networks and ecosystems
- Embedding service design and innovation in the creation of new product systems adopting ethical and social principles
- Involving customers and other actors in service design and innovation
- Research in service design and innovation
- Service Business Models:
- Innovation of new service business models driven by ICT
- Data/Service-driven Business Model Innovation
- Organizational transformation triggered by service innovation
- Methods and tools for business model innovation
- Socio-economic changes triggered by services
- Design of digital services and digital service systems
- Digitalization of Services:
- Application of machine learning and AI to address service challenges related to ethical and social issues
- Social media analytics for service business and service systems
- Data/Service-driven methods to manage and measure customer experience in services
- Big data technology to improve well-being through transformative service
- Advanced analytics in smart service systems
- Design and development of Smart Service platforms and processes
- Services for flexible and scalable data management and integration
- Real-time data integration and processing as services
- Responsible Semantic web technologies for Smart Services
- Marketplaces for offering Smart Services
- Services for sensor data processing and integration
- Self-organizing and autonomous systems as services
- Smart Citizens for Smart Cities: approach, attitude, awareness, sensitiveness, engagement, participation
- Smart Cities and Services through responsible approach
- Smart Technologies for public services adopting ethical and social principles
- Smart Citizens
- Service Digitalization
- Smart Society
- Smart Healthcare
- Human-Machine interactions
- People’s active participation (engagement, empowerment)
- Value co-creation in Smart Cities