The 14th International Conference on Exploring Service Science (IESS 2.4), will be organized by the Masaryk University, on February 7-9, 2024 in Brno, Czech Republic. According to the IESS tradition, IESS 2.4 will cover major areas of research and education related to service science and service innovation, including new emerging research trends. In the IESS conferences, the digital part of services constitutes a main component of Service Science exploration.

Contributions grounded in multi-disciplinary approaches to enable transdisciplinary services, are particularly encouraged. In this case, they will explore traditional disciplines, like IT, justice, medicine and health, economy, private and public administration, and engineering, in order to rebuild some of their foundations toward enabling the creation of transdisciplinary services.

The IESS 2.4 conference will bring together academics and service practitioners in a collegial and stimulating environment. The IESS 2.4 edition has a special theme Service Science to promote intelligence augmentation. This topic is to enlighten the potential actions to enhance human intelligence that can be achieved through Service Science, which offers a great opportunity:

  • to continue to deepen the previous topics of the last IESS 2.2 and IESS 2.3 conference: Service Innovation Roadmaps and Responsible Entities Learning, Service Science to ground Sustainable Development Goals
  • and to discover sustainable ways of setting up resilient and sustainable ecosystems by means of trans-disciplinary, trans-institutional, and transnational services systems.

While this special theme is relevant to all conference topics, the IESS 2.4 conference invites forward-looking studies that examine how service science can help individuals, organizations, societies, and countries develop intelligence augmentation to reinforce human responsibility, resilience, and sustainability.


November 20th, 2023 Deadline to submit papers                                                    

January 8th, 2024        Notification of acceptance                                                   

January 15th, 2024     Revision deadline for conditionally accepted papers

January 18th, 2024      Final notification for conditionally accepted papers

January 22nd, 2024     Deadline for camera-ready papers


  • The length of the papers: max 15 pages (about 5000 – 6000 words).
  • The editor of the IESS 2.4 proceedings will be EDP Sciences.
  • The proceedings will be published under a CC license by EDP Sciences on the Web of Conferences platform.
  • The paper must be formatted according to the EDP guidelines and be submitted on the EASYCHAIR platform by means of this link:
  • Every accepted paper will be reviewed by at least 2 program committee members, who have no conflict of interest with the authors and the subject of the paper.
  • One person can be the co-author of up to 2 accepted papers in the IESS 2.4 conference.
  • Each IESS 2.4 accepted paper will receive a special DOI identifier and be submitted for indexing in Clarivate Analytics, Google Scholar, and ProQuest

The Flyer of Call for papers can be downloaded here