| ID | CET time | Author | Title |
| | 1:45 – 1:55 | Diem Ho, Michel Léonard | Opening |
| 1 | | Diem Ho | Digital Transformation and Its Implications |
| 2 | | Anand Moorthy | Servitization: A pathway towards eco-sustainability for manufacturers |
| 3 | | Mauro Mezzenzana, Aurelio Ravarini and Emanuele Strada | Service Science at Università C. Cattaneo – LIUC |
| 4 | | Thang Le Dinh and Thi My Hang Vu | Enabling Business Analytics in SMEs: The Trivi Open-source System |
| 5 | | François Labelle and Thang Le Dinh | From diagnosis to Mélioration of sustainable development in SMEs : Sustainability Compass |
| | 3:30 – 4:00 | Break | |
| | 04:00 – 04:30 | Jim Spohrer, Guest Speaker | Service in the humanity-centered AI Era |
| 6 | | Nick Coutts | “If I do this, then I am confident I will get that (value). |
| 7 | | Carlos Casanueva | Leadership and Human Values to Make the Change in the Right Direction in the Modern Service Oriented Society |
| 8 | | Gonzalo Camiña and Carlos Casanueva | The Road to Innovation at OpSeeker, a Fintech Startup |
| 9 | | Alain Renk | Should we explore Open Urbanism through Service Science lenses? |
| 10 | | Doris Chevalier | Pf-PPPs for Services : Operation needs |
| 11 | | Michel Léonard | People-first PPPs for Services: a first attempt |
| | 6:18 – 6:30 | Diem Ho, Michel Léonard | Closing of the workshop |