February 17 2023

IDCET timeAuthorTitle
 1:45 – 1:55Diem Ho, Michel LéonardOpening 
1Diem HoDigital Transformation and Its Implications
2Anand MoorthyServitization: A pathway towards eco-sustainability for manufacturers
3Mauro Mezzenzana, Aurelio Ravarini and Emanuele StradaService Science at Università C. Cattaneo – LIUC
4Thang Le Dinh and Thi My Hang VuEnabling Business Analytics in SMEs: The Trivi Open-source System
5François Labelle and Thang Le DinhFrom diagnosis to Mélioration of sustainable development in SMEs : Sustainability Compass
 3:30 – 4:00Break
 04:00 – 04:30Jim Spohrer, Guest Speaker Service in the humanity-centered AI Era
6Nick Coutts“If I do this, then I am confident I will get that (value).
7Carlos CasanuevaLeadership and Human Values to Make the Change in the Right Direction in the Modern Service Oriented Society
8Gonzalo Camiña and Carlos CasanuevaThe Road to Innovation at OpSeeker, a Fintech Startup
9Alain RenkShould we explore Open Urbanism through Service Science lenses?
10Doris ChevalierPf-PPPs for Services : Operation needs
11Michel LéonardPeople-first PPPs for Services: a first attempt
 6:18 – 6:30Diem Ho, Michel LéonardClosing of the workshop