For the IESS conferences, Service Science can be reduced neither to one discipline (IT, marketing, management for instance) nor to an improvement of a particular discipline. Instead, Service Science designates a real science, whose knowledge enables transdisciplinary services which are compulsory for the progression of the Society, viable, resilient, sustainable, inclusive, contributory, responsible.

It requires research to discover new intrinsic knowledge to expand its body of knowledge. Thus, IESS 2.2 supports tracks to explore domains of Service Science and, consequently, to contribute to this expansion.

It fosters the emergence of new scientific approaches in various disciplines such that these transdisciplinary services can emerge in the reality of the Society in a  responsible way, notably sustainable, resilient and inclusive. Service dominant logic is a good example for marketing, Complex / Generative economy created by Brian Arthur, also for economy. Thus, IESS 2.2 will also support tracks dedicated to the emergence/consolidation of such knowledge, thanks to the complementary lens of Service Science.

The transdisciplinary nature of service science is essential, and quite challenging of course.  “As responsible entities learn, service innovation roadmaps can help individuals and the collective make more conscious, explicit investment choices, versus unconscious implicit choices.  The tools of complexity economics (Brian Arthur) are also an important direction to explore investment alternatives, and alternative future possibilities.” (Jim Spohrer, member of the IESS 2.2 Advisory committee)

Track submission

Track proposals should be sent to, as soon as possible, not later than October 15, 2021 that include a title, emails, affilliations and web sites of each track co-chair, a short description, and relevant research topics of the track.

Please use the following template for track proposals.

Track chair responsibilities

  • The leaders of a track submit the track proposal  to the conference chairs for approval.
  • They form the team of reviewers for the track.
  • They invite – attract motivated researchers to write a research paper to present their explorations and discoveries, the critical situations they face, the responses they propose-provide.
  • They organize digital meetings to discuss with potential authors: they can present their intention, discuss alternative approaches in a collegial way to help understanding each other and fostering the presentation of alternative knowledge.
  • They coordinate the review process of the submitted papers to the track.
  • They may propose an invited speaker for the track or the conference.
  • They moderate the IESS 2.2 sessions dedicated to the track.